At Novotel Sydney City Centre, we are committed to operating sustainably and responsibly, not just because it’s good for business, but it’s the right thing to do, as the heart of our business. Our Environmental, Social, and Governance (ESG) Charter outlines our dedication to making a positive impact on the world while providing exceptional hospitality experiences. Through concrete actions and transparent practices, we strive to uphold the highest standards of sustainability, social responsibility, and ethical governance.


Energy Efficiency: We will continually assess and improve our energy efficiency through measures such as LED lighting, energy-efficient appliances, and smart heating and cooling systems. We have proudly received a NABERS energy rating of 4.5 stars, and a NABERS water rating of 4 stars.

Resource Conservation: We are committed to reducing our water consumption, minimizing waste, and promoting recycling initiatives throughout our operations and encourage our guests to participate. We have successfully removed single use plastics from our business.

Sustainable Sourcing: We prioritize sourcing products and services from local and sustainable suppliers, including organic and fair-trade options whenever possible.


Diversity and Inclusion: We celebrate diversity and strive to create an inclusive environment where all guests and employees feel valued and respected regardless of race, gender, sexual orientation, religion, or nationality.

Employee Well-being: We are committed to providing a safe and healthy workplace for our employees, offering training and development opportunities, competitive wages, and comprehensive benefits packages.

Community Engagement: We actively support the communities in which we operate through partnerships with local organizations, volunteering initiatives, and contributions to charitable causes.

Guest Satisfaction: We prioritize guest satisfaction by delivering exceptional service, ensuring accessibility for all guests, and seeking feedback to continually improve our offerings and experiences.


Transparency and Accountability: We are committed to maintaining transparency in our operations and decision-making processes, ensuring accountability at all levels of the organization.

Ethical Business Practices: We uphold the highest standards of integrity and ethics in all our business dealings, adhering to legal requirements and industry regulations.

Stakeholder Engagement: We actively engage with our stakeholders, including guests, employees, investors, and local communities, to understand their concerns and perspectives and incorporate them into our decision-making processes.

Continuous Improvement: We continuously monitor and evaluate our ESG performance, setting ambitious goals and targets for improvement, and regularly reporting our progress to stakeholders.

Read more about Accor’s Sustainable Strategies.


The purpose & heart behind this project is to assist people from all walks of life, to find purpose, help them build a career and mentor them along the way. By partnering with different Youth shelters/organisations, Veterans Affairs, Disability Services & The Indigenous Employment Program, we have the ability to help these people change the trajectory of their life. At Accor Hotels, we have the resource, the values and the leaders to help these people find a sense of hope. We propose a 5 week program, where the candidates will rotate through the 3 departments buddied with a team member, so they are able to train confidentially. During this time they will also be paired with an Accor Mentor in whom they will be able to check in with. On completion of the 5 weeks program, the candidate will graduate and be offered a permanent role if successful.

We are pleased to have successful candidates graduate from this program who have been successful in employment at Novotel Sydney City Centre.



Novotel has recently partnered with World Wide Fund for Nature (WWF), to champion the protection and restoration of the world’s oceans, through science based action and conservation projects.
Novotel has built a three year Positive Impact Plan , with actions related to reducing marine pollution and ocean acidification, fighting overfishing and promoting sustainable fishing models, and increasing scientific knowledge and research for ocean health. The Positive Impact Plan works across four main pillars:

  • Reduce plastic, water and carbon footprint impact
  • Make sustainable food choices; sustainable seafood policies and supply chains for Novotel hotels and restaurants
  • Enhance education and ocean awareness; advocate for ocean preservation to inspire industry and policy makers, and raise guests and employees awareness of the importance of the world’s oceans
  • Contribute to research and innovation; preserve and restore marine biodiversity through support of five WWF flagship projects around the world

Click here to read more on this partnership