Frequently Asked Questions - Novotel Sydney City Centre

What time is check-in and check-out at Novotel Sydney City Centre?

Check-in is from 2:00pm and check-out is by 11:00am.

Located on York Street Sydney, our central CBD hotel offers a seamless arrival experience just minutes from Wynyard Station. For added convenience, guests are welcome to use our express check-in and check-out kiosks in the hotel lobby.

Can I request an early check-in or late check-out?

Yes, early check-in or late check-out is available on request and subject to availability.

If you’d like to guarantee an early check-in, we recommend purchasing this option via the shopping cart when completing your booking, or contacting our team directly to check availability.

Does the hotel offer luggage storage?

Yes, complimentary luggage storage is available at Novotel Sydney City Centre.

Whether you arrive early or want to make the most of your final day exploring the Sydney CBD, Circular Quay, Barangaroo or Pitt Street Mall, we’ll securely hold your bags so you can roam freely.

Is reception available 24/7?

Yes, our front desk is open 24 hours a day.

Whether you’re arriving from Sydney Airport late at night or need help planning a day trip to nearby attractions like Allianz Stadium or Darling Harbour, our team is here to help around the clock.

ROOMS & ACCOMMODATION

Do rooms at Novotel Sydney City Centre include kitchen facilities?

All rooms at Novotel Sydney City Centre include tea and coffee making facilities, offering added convenience for business and leisure travellers.

For guests seeking more self-contained amenities, our Junior Suite and One Bedroom Apartment feature a wet bar equipped with a sink, fridge, and microwave – ideal for extended stays or families needing practical comforts in a centrally located Sydney CBD hotel.

Can I request extra beds or baby cots?

Yes, baby cots are available free of charge upon request.

Extra beds or rooms with fold-out sofas can also be arranged for an additional fee – perfect for families travelling to Sydney or guests needing flexible accommodation near Wynyard Station.

Does Novotel Sydney City Centre offer accessible rooms?

Yes, we have accessible accommodation options available. Each accessible room includes mobility-friendly features to ensure a comfortable and safe stay for all guests visiting our centrally located Sydney hotel.

Are interconnecting rooms available?

Yes, interconnecting rooms are available on request and are an ideal solution for families or small groups seeking spacious and flexible accommodation close to Barangaroo, Circular Quay and major transport links

FACILITIES & AMENITIES

Does the hotel have free Wi-Fi?

Yes, complimentary Wi-Fi is available to all guests who are members of ALL – Accor Live Limitless. Making Novotel Sydney City Centre perfect for business travellers, remote workers, or families staying connected while exploring the Sydney CBD.

Is there a gym or fitness centre?

Yes, Novotel Sydney City Centre features a compact fitness studio on Level 21. The space includes state-of-the-art equipment, including Peloton bikes.

Guests can also earn Accor Live Limitless (ALL) reward points when using Peloton through our exclusive partnership – making it easy to maintain your routine while earning perks during your Sydney business travel or city escape.

Do you have an on-site restaurant and bar?

Yes. Birdie Bar & Brasserie is our signature dining partner, located on-site at Novotel Sydney City Centre.

Open daily, Birdie serves modern Australian cuisine in a relaxed yet sophisticated setting – perfect for casual dinners, business lunches, or breakfast before heading out to explore Sydney’s best attractions. With its central location on York Street Sydney, it’s a local favourite for both guests and visitors.

Does the hotel offer business or meeting facilities?

No, Novotel Sydney City Centre does not have dedicated meeting or event rooms.

However, our prime CBD location and proximity to Sydney’s key business and conference venues make it a popular choice for corporate travellers looking for 4 star hotel accommodation near Wynyard Station and the city’s major commercial hubs.

DINING & ROOM SERVICE

Is breakfast available at Novotel Sydney City Centre?

Yes. A substantial buffet breakfast is served daily at Birdie Bar & Brasserie, our relaxed ground floor restaurant in the heart of the Sydney CBD. Ideal for families, business travellers, and weekend explorers, the buffet features a variety of hot and continental options, including a bakery station, savoury corner, fresh juices, seasonal fruit, a bowl station, and a dedicated kids’ section on weekends.

Breakfast hours:

Monday to Friday: 6.00am – 10.00am
Saturday & Sunday: 6.00am – 11.00am

Whether you’re heading to a meeting in the city or planning to explore nearby attractions like Circular Quay or Darling Harbour, start your day with one of the most generous hotel breakfasts in Sydney.

What are the restaurant’s opening hours?

Birdie Bar & Brasserie is open daily for lunch, dinner and drinks:

Lunch: 12.00pm – 2.30pm
Dinner: 5.00pm – 9.00pm
Bar: from 12.00pm until late

Conveniently located on York Street Sydney, Birdie offers a vibrant dining experience with a locally inspired menu, ideal for both in-house guests and locals looking for quality dining in the Sydney CBD.

Do you offer room service?

Yes. Novotel Sydney City Centre offers 24-hour room service with a full all-day dining menu and a light overnight selection – perfect for guests arriving late from Sydney Airport or relaxing after a day in the city.

To view Birdie Bar & Brassiere’s menu, or place an in room dining order click here.

Does Novotel Sydney City Centre offer exclusive use bookings for events at Birdie?

Yes. Birdie Bar & Brasserie at Novotel Sydney City Centre is available for exclusive hire, perfect for corporate gatherings, private dinners, and group celebrations. Minimum spends apply.

Located on York Street, just moments from Wynyard Station and key Sydney CBD landmarks, Birdie offers flexible event options with tailored menus and attentive service. For availability and a personalised quote, please get in touch with our team.

PARKING & TRANSPORT

Does the hotel have on-site parking?

Yes, Novotel Sydney City Centre offers limited on-site parking for guests, accessible via Margaret Street. Parking is subject to availability and cannot be guaranteed. The cost is $50 per vehicle, per day (overnight rate), with multiple entries and exits permitted. Please note the car park has a height restriction of 1.9 metres.

If the on-site car park is full, guests can access nearby parking at Secure Parking, 204 Kent Street, Sydney. Rates and availability can be found on their website, and this facility is managed independently of the hotel.

The hotel does not accept liability for any loss or damage to vehicles or personal belongings.

How much is parking at Novotel Sydney City Centre?

Parking at Novotel Sydney City Centre is available for $50 per vehicle, per day. This daily rate includes multiple entries and exits during your stay. Please note that on-site parking is limited and cannot be guaranteed.

If on-site parking is full, guests can access Secure Parking at 204 Kent Street, located a short walk from the hotel. Rates and availability at Secure Parking are managed independently and can be checked on their website.

Are there any EV chargers at the hotel?

No, the hotel does not currently offer electric vehicle charging stations.

What are the transport options to and from the hotel?

Novotel Sydney City Centre is located on York Street, directly adjacent to Wynyard Station, providing quick access to Sydney Trains and the new Metro Line to Barangaroo.

Local buses also operate frequently along York Street, offering convenient transport across the Sydney CBD and surrounding suburbs.

Do you offer an airport shuttle service?

No, the hotel does not operate a shuttle service to Sydney Airport. However, taxi and rideshare options are readily available, and the Airport Train from Wynyard Station offers a fast connection to both domestic and international terminals.

How far is the domestic and international airport?

Sydney Airport is approximately 25 minutes away by car during off-peak times, or up to 35 minutes in peak traffic. Wynyard Station offers easy public transport access for airport connections.

Is public transport easily accessible from the hotel?

Absolutely. As a Sydney CBD hotel located next to Wynyard Station and York Street bus routes, Novotel Sydney City Centre is well-connected for business travellers, families, and leisure guests looking to explore Sydney and beyond.

LOYALTY & SPECIAL OFFERS

Do you offer a loyalty program?

Yes, Novotel Sydney City Centre proudly participates in Accor Live Limitless (ALL), Accor’s global loyalty program offering members exclusive perks across Accor hotels.

Joining ALL is free and gives you access to benefits like free Wi-Fi, members-only rates, and the ability to earn and redeem points across your stays.

How do I sign up for ALL – Accor Live Limitless?

You can sign up to ALL for free at anytime online here.

Once you’re a member, simply log in when booking direct with Novotel Sydney City Centre to access your benefits.

Are there any current promotions or special packages?

Yes, Novotel Sydney City Centre currently offers a range of seasonal and family-friendly packages. Popular options include our StayCay Package for locals looking to unwind in the Sydney CBD, and our Family Fun Package – ideal for families travelling to Sydney for holidays or events near Allianz Stadium.

For the latest offers, packages and special events, check out our Special Offers page.

Do Accor Plus members get discounts?

Absolutely. Accor Plus members enjoy up to 10% off the best available room rates year-round at participating hotels, including Novotel Sydney City Centre.

You’ll also receive additional benefits such as dining discounts at Birdie Bar & Brasserie and early access to private sales.

ADDITIONAL SERVICES

Is Novotel Sydney City Centre a pet-friendly hotel?

No, Novotel Sydney City Centre is not a pet-friendly hotel. However, certified assistance animals and guide dogs are always welcome at our Sydney CBD hotel.

Is the hotel smoke-free?

Yes, Novotel Sydney City Centre is a 100% smoke-free environment. This policy ensures a comfortable and fresh experience for all guests staying in our 4 star hotel in Sydney.

Can I send packages to the hotel before my arrival?

Yes. Guests are welcome to send packages in advance of their stay. Please ensure parcels are clearly labelled with your full name and check-in date. Our hotel team will securely store your items until your arrival.

Does the hotel offer laundry or dry-cleaning services?

Yes, dry-cleaning services are available for an additional fee. This is ideal for guests visiting Sydney for business travel or longer stays. Simply contact reception to arrange.